If you would like additional information about any of our services, please contact us at
South Lake Hospital recognizes the importance of family visitation in the healing process and encourages visits from family and friends.
Each nursing unit may have different guidelines for visitors. Feel free to contact Hospital Information at 352.394.4071 for specifics regarding the area you plan to visit.
The following departments have guidelines and/or restricted visiting hours:
Intensive Care Units (ICU):
Visiting hours for ICU patients is restricted during 6:00 a.m. and 8:00 a.m. and 6:00 p.m. to 8:00 p.m. No more than two visitors are permitted at a time.
Centre for Women's Health:
Visiting hours in the labor and delivery unit are from 8:00 a.m. to 9:00 p.m. We encourage visitors to be considerate of new mom's needs for rest and breastfeeding. All visitors to the labor and delivery unit require photo identification for entrance.
Our well informed staff and volunteers will be happy to assist you in finding your way around our campus, providing area information, or helping you in any way we can. They are available to serve patients, their families, visitors, and hospital team members.
For the comfort and convenience of our guests, a Guest Services representative is available at the Information Desk in the main lobby to assist you. They are available seven days a week from 8:00 a.m. until 9:00 p.m. Between 9:00 p.m. and 5:00 a.m., the front entrance is closed and visitors and patients must enter through the Emergency Department entrance.
For your convenience, there is also a Guest Services desk located in the Emergency Department. A representative is available from 9:00 a.m. to 11:00 p.m., seven days a week.
If you would like more information about any of our services, we invite you to call Guest Services at 352.394.4071, ext. 8134.
Our Protective Services team is available to assist in your safety during your time with us. They are available to accompany you or your guests to your vehicle after hours if desired, may offer vehicle assistance should you need help, and handle any lost and found items.
Sky Top Cafeteria
The Sky Top Cafeteria is located on the first floor and offers a variety of hot entrees, sandwiches, a soup and salad bar, pizza, desserts and beverages. The cafeteria accepts cash and credit cards.
Service hours are as follows:
Monday through Sunday, 7:00 a.m. to 10:00 a.m.
Monday through Sunday, 11:00 a.m. to 2:00 p.m.
Monday through Friday, 4:00 p.m. to 8:00 p.m.
Saturday and Sunday, 4:00 p.m. to 6:00 p.m.
Guest meal trays are available for visiting friends and families. Please ask the nursing staff to assist with ordering.
An ATM machine is located near the Sky Top Cafeteria in the main entrance.
Snack and Beverage Machines can be found in the Emergency Department lobby and the Centre for Women's Health lobby.
A gift shop is on the first floor by the main entrance and offers a selection of gifts to choose from including flowers, baby gifts, cards, balloons, flowers, candy and other specialty items. The gift shop is open from 9 a.m. to 6 p.m. Monday through Friday and 10 a.m. to 6 p.m. Saturday and Sunday.
The chapel is open to anyone seeking solace through prayers and meditation. The chapel is non-denominational and is located on the first floor, just off the main lobby. Chaplains are available 24 hours a day for patients, families, and staff of South Lake Hospital.
The South Lake Hospital Spiritual Care Coordinator can be reached at 352.394.4071, ext. 8249.
An outdoor labyrinth and therapeutic garden is located on the South Lake Hospital campus as a helpful tool for quiet meditation, prayer or relaxation. The labyrinth's physical and symbolic paths have served as centers for prayer and meditation by different faiths and cultures for thousands of years.
There is a telephone available in every patient room. You must dial a "9" to get an outside line for local calls. Long-distance calls can be made by using a phone card. Cell phones are allowed in certain areas of the hospital such as patient rooms and in the hallway, but please try to keep voices down when talking on the phone in the hallway in order to avoid disturbing other patients and visitors.
Wheelchairs can be found at the Main Entrance and the Emergency Entrance for your use during your time with us.
Television is available in all patient rooms. In addition to the standard cable service, South Lake Hospital also offers Skylight, and easy-to-use TV interface that offers free internet access, video games, information about the hospital, an on-demand patient education video library, movies available for purchase and the opportunity for patients to give feedback about their stay at South Lake Hospital. For help with Skylight, please ask your nurse.
Wireless internet is available in all patient units at no charge.
South Lake Hospital is a tobacco-free campus. Our tobacco-free policy is intended to create a healthier environment for everyone who comes to South Lake Hospital whether as a patient, visitor or team member. A tobacco-free campus means that all designated smoking areas are eliminated and the use of all tobacco products (e.g., cigarettes, cigars, chewing tobacco, pipes, etc.) is prohibited on the South Lake Hospital campus. This includes buildings, parking areas or parking lots, and personal vehicles parked on campus.
Mail and flowers are delivered to patient rooms daily.
We recommend that you do not keep valuable items in your room. Personal items and cash should be left at home or placed in the hospital safe for safekeeping. If you have jewelry or personal items that you would like stored in the safe, please inform your nurse. South Lake Hospital is not responsible for valuables that are kept in your room.
Volunteers play a vital roll in contributing comfort, warmth and compassion to those who enter our doors. Volunteer opportunities are available in many areas throughout the hospital. If you would like more information regarding volunteer opportunities, please call 352.394.4071, ext. 8206.