Orlando Health South Lake Hospital is committed to protecting the confidentiality and security of our patients’ information. Regrettably, this notice concerns an incident that may have involved some of that information.
Between December 24 and December 28, 2020, South Lake Hospital, a part of Orlando Health, identified that two logbooks used for documenting patients’ hospital visits were missing. An extensive search was conducted throughout the Hospital and, to date, the logbooks have not been located. The logbooks were used by Hospital staff and contained limited information for certain Obstetrics patients that received care between April 20, 2019 and December 23, 2020. The information may have included patient names, dates of birth, medical record numbers, hospital account numbers, dates of service, attending physician, chief complaint, and/or internal hospital codes for the services rendered. The logbooks did not contain patient Social Security numbers, health insurance information, financial information, addresses, or phone numbers. Further, the missing logbooks will not impact patient care or any patient medical records.
This incident did not affect all Orlando Health South Lake Hospital patients; but only certain Obstetrics patients whose information may have been contained in the misplaced logbooks.
We have no reason to believe that any information contained in the logbooks have has been, or will be, misused. Nor do we believe the logbooks left the South Lake Hospital facility, as they were kept in a nonpublic area and accessed only by staff. However, as a precaution, we are notifying patients whose information may have been contained in the misplaced logbooks. We have also established a dedicated, toll-free call center to answer patients’ questions. If you have questions, please call 1-888-597-6901, Monday through Friday, from 9:00 a.m. to 6:00 p.m. Eastern Time. We also want to remind affected patients that it is always a good idea to review any statements they receive from their healthcare providers. If patients see charges for services that they did not receive, they should contact the provider immediately.
We regret any concern or inconvenience this incident may cause. We remain committed to protecting the confidentiality and security of patient information. To help ensure a similar incident doesn’t reoccur, we are reviewing our policies and procedures regarding maintaining patient logbooks and potentially eliminating their use as we implement additional systems and security measures.