Patient and Visitor Information
South Lake Hospital embraces a philosophy of open and flexible visitation that welcomes and encourages the involvement of family and significant others in the patients' care. Patients may receive visitors of their choosing at any time and can also refuse to consent to a person visiting them. Patients may designate a "support person" to exercise their visitation rights on their behalf.
Please feel contact hospital information at 352.394.4071, ext. 0, for specifics regarding the area you plan to visit.
The following departments have guidelines and/or restricted visiting hours:
Intensive Care Unit (ICU):
Visiting hours for South Lake Hospital's ICU Unit are open so that family and loved ones can visit at any time. For our patients' safety and privacy, the ICU utilizes secured access to provide a more restful and healing environment for our patients. We ask that for the benefit of the patient, visitors are kept to a maximum of two (2) people at a time when possible.
Visitors to the ICU need to check in at the ICU Visitor Desk, located on the 2nd floor near the ICU entrance. The desk is staffed from 8:00 a.m. to 8:00 p.m. Outside of those hours there will be a phone located at the ICU Visitor Desk to call ICU team members, who will then greet visitors and escort visitors to the ICU.
Centre for Women's Health Labor & Delivery:
South Lake Hospital embraces visitors to celebrate your new addition. In order to keep our moms and babies safe and ensure rest for patients in the hospital, visiting hours are from 8:00 am to 9:00 pm.
Patients may have up to three (3) guests at any time during the labor and delivery experience, one of whom must be an adult. When visiting hours are over at 9:00 p.m., if you have not delivered, only the three (3) guests you wish to have at your bedside for delivery will be allowed to stay until delivery. Visitors may come greet the new baby and congratulate mom immediately after delivery and are then asked to return during normal visiting hours. You may have one (1) overnight guest over the age of 16 stay with you overnight.
All visitors to the Labor & Delivery Unit must sign in at the welcome desk on the 2nd floor and all guest over 16 must present a photo ID. All visitors should be healthy and free from infection. Those who have been exposed to chicken pox, impetigo, tuberculosis, as well as vaccine preventable diseases such as measles, mumps, German measles, whooping cough or influenza within the last three weeks, or have evidence of a rash, cough or fever should not visit a maternity ward.
The chapel is open to anyone seeking solace through prayers and meditation. The chapel is non-denominational and is located on the first floor, just off the main lobby. Chaplains are available 24 hours a day for patients, families, and staff of South Lake Hospital.
The South Lake Hospital Spiritual Care Coordinator can be reached at 352.394.4071, ext. 8249.
The SkyTop Cafeteria is located on the first floor and is proud to offer a variety of healthy food options including hot entrées, deli sandwiches, grill options, a soup and salad bar, pizza, desserts and beverages. The cafeteria accepts cash and credit cards.
Service hours are as follows:
Monday through Friday, 6:30 am – 10:00 am
Saturday & Sunday, 7:00 am – 10:00 am
Monday through Sunday, 11:00 am – 2:00 pm*
Monday through Friday, 4:00 pm – 9:00 pm*
Saturday and Sunday, 4:00 pm – 6:00 pm
*Between 10:00 am – 11:00 am and 2:00 pm – 4:00 pm the cafeteria remains open for a variety of choices, just the hot entrees are not available at these times.
Guest meal trays are available for visiting friends and families. Please ask the nursing staff to assist with ordering.
The gift shop, operated by Lori's Gifts, is on the first floor by the main entrance and offers a wide selection of affordable gifts, plants, flowers, baby gifts, cards, balloons, flowers, candy and other specialty items. The gift shop is open from 9:00 am to 8:00 pm Monday through Friday and 10:00 am to 6:00 pm Saturday and Sunday.
Our well informed staff and volunteers will be happy to assist you in finding your way around our campus, providing area information, or helping you in any way we can. They are available to serve patients, their families, visitors, and hospital team members.
For the comfort and convenience of our guests, a Guest Services representative is available at the Information Desk in the main lobby to assist you. They are available seven days a week from 8:00 am until 9:00 pm. Between 9:00 pm and 5:00 am, the front entrance is closed and visitors and patients must enter through the Emergency Department entrance.
For your convenience, there is also a Guest Services desk located in the Emergency Department. A representative is available from 9:00 am to 11:00 pm, seven days a week.
If you would like more information about any of our services, we invite you to call Guest Services at 352.394.4071, ext. 8134.
Patients and guests are welcome to access South Lake Hospital's free wireless internet. Instructions are listed below to log onto the wireless network:
- Open wireless settings. Connect to the "orlandohealthguest" wireless SSID
- Open a web browser. The Web Authentication page will open
- Click on the username field and enter: orlandohealth
- Click on the password field and enter: guest1
- Click the login button
- Look for "Login Successful" screen
- Go to www.OrlandoHealth.com
- The Acceptance Use Policy web page will display
- Read and check "Accept terms and conditions" box and hit "Accept"
An outdoor labyrinth and therapeutic garden is located on the South Lake Hospital campus as a helpful tool for quiet meditation, prayer or relaxation. The labyrinth's physical and symbolic paths have served as centers for prayer and meditation by different faiths and cultures for thousands of years.
Mail and Flowers
Mail and flowers are delivered to patient rooms daily.
Our Protective Services team is available to assist in your safety during your time with us. They are available to accompany you or your guests to your vehicle after hours if desired, may offer vehicle assistance should you need help, and handle any lost and found items. If you need to reach protective services please ask your nursing team or dial "0" from a phone in the hospital or 352.394.4071, ext. 0 from an outside line and ask the operator for assistance.
There is a telephone available in every patient room. You must dial a "9" to get an outside line for local calls. Long-distance calls can be made by using a phone card. Cell phones are allowed in certain areas of the hospital such as patient rooms and in the hallway, but please try to keep voices down when talking on the phone in the hallway in order to avoid disturbing other patients and visitors.
To obtain your medical records from South Lake Hospital, please click here to download and print the request form and follow the instructions on the form.
The completed form can be faxed, mailed or dropped of when completed. Our medical records hours of operations are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Mail or drop off at:
South Lake Hospital
Attention: Medical Records
1900 Don Wickham Drive
Clermont, FL 34711
Please call us at 352.394.4071, ext. 8141 with any questions.
Parking at South Lake Hospital is free of charge in all areas.
Patient and visitor parking is available near the Main Entrance and Outpatient Entrance accessible off of Don Wickham Drive. Emergency Department parking is available off of Oakley Seaver Drive.
Complimentary valet parking is available at the Outpatient Entrance Monday through Friday, 8:00 a.m. to 4:00 p.m. A complimentary shuttle service is also available to assist visitors and guests.
Television Patient Education
Television is available in all patient rooms. In addition to the standard cable service, South Lake Hospital also offers Skylight, and easy-to-use TV interface that offers free internet access, video games, information about the hospital, an on-demand patient education video library, movies available for purchase and the opportunity for patients to give feedback about their stay at South Lake Hospital. For help with Skylight, please ask your nurse.
South Lake Hospital is a tobacco-free campus. Our tobacco-free policy is intended to create a healthier environment for everyone who comes to South Lake Hospital whether as a patient, visitor or team member. A tobacco-free campus means that all designated smoking areas are eliminated and the use of all tobacco products (e.g., cigarettes, electronic cigarettes, cigars, chewing tobacco, pipes, etc.) is prohibited on the South Lake Hospital campus. This includes buildings, parking areas or parking lots, and personal vehicles parked on campus.
We recommend that you do not keep valuable items in your room. Personal items and cash should be left at home or placed in the hospital safe for safekeeping. If you have jewelry or personal items that you would like stored in the safe, please inform your nurse. South Lake Hospital is not responsible for valuables that are kept in your room.
Volunteers play a vital roll in contributing comfort, warmth and compassion to those who enter our doors. Volunteer opportunities are available in many areas throughout the hospital. If you would like more information regarding volunteer opportunities, please call 352.394.4071, ext. 4405.
Snack and beverage machines can be found in the Emergency Department and Centre for Women's Health lobbies.
Wheelchairs can be found at the Main Entrance and the Emergency Entrance for your use during your time with us.