Hospital Quality Indicators

It is important to compare as many quality measurement types as possible to form the most complete picture of a hospital's total quality of care before making a final decision.

When it comes to making healthcare decisions, it is important for you to have useful information from trusted sources. South Lake Hospital supports efforts to make hospital comparison data as available to the public as possible. We provide the following information as a service to you as you begin the journey of choosing healthcare services.

Many of the methods below focus on a hospital's ability to provide the best care for certain types of patients. Most often, this can be difficult to measure because each patient’s case is different and outcomes cannot always be predicted. In addition, the collection of data for healthcare facilities is a challenging, continuously changing science. Therefore, it is important to compare as many quality measurement types as possible to form the most complete picture of a hospital’s total quality of care before making a final decision.

1) AHCA — In the state of Florida, the Agency for Health Care Administration (AHCA) champions accessible, affordable, quality health care for all Floridians. Their consumer website includes performance data and information on selected medical conditions and procedures in Florida’s short-term acute care hospitals and ambulatory (outpatient) surgery centers. Learn more at www.floridahealthfinder.gov.

2) The Joint Commission — The Joint Commission on Accreditation of Healthcare Organizations is an independent, not-for-profit organization that evaluates and accredits more than 15,000 healthcare organizations and programs in the United States. The Joint Commission’s hospital comparisons are based on quality improvement goals being met in 10 “core measure” areas such as pneumonia and heart failure. Learn more at www.qualitycheck.org.

3) Hospital Compare — Hospital Compare was created by the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (DHHS) along with the Hospital Quality Alliance (HQA). The HQA was founded to the reporting of hospital quality of care. The HQA counts among its member's organizations that represent consumers, doctors, employers, hospitals, accrediting organizations and Federal agencies. Hospital Compare uses quality measures to determine how often hospitals provide recommended care to obtain the best results for most patients. Measures include treatment for a heart attack, heart failure, pneumonia, or having surgery. Visit the Hospital Compare website at https://www.medicare.gov/hospitalcompare/search.html.

4) Patient Satisfaction Surveys — South Lake Hospital is partnering with Press Ganey for patient satisfaction insights and improvements. For more than 25 years, Press Ganey has been the industry leader in health care improvement working with more than 10,000 health care organizations nationwide, including 50 percent of all hospitals. Patients have a valuable feedback perspective regarding the quality of care they receive and South Lake Hospital continuously uses patient feedback to improve quality of care.